Payment / Shipping / Return Policy
Payment:
- Contract sewing & all other orders : ½ with order, ½ before shipping the goods
- Samples & Patterns : 100% advance payment
- Credit card, company check, Money Order, and cash can be accepted as the payment. Do not send any cash through mail, without any notification.
- For bounced checks, $35 will be charged for the penalty. No checks will be accepted anymore, if there is any bounced check in the payments.
- No ‘net’ account is available, unless there is a special agreement.
Shipping:
- Production date & Estimated shipping date should be discussed before the production. If not, All About Apparel can produce and ship out the goods based on its best determination.
- Customer can use their own carriers to pick up the goods. Also customers can use their own accounts of UPS, FDX, DHL, trucks, & other carriers, to arrange the pickup of the finished items.
- If there is no special pick up arrangement from the customer, the shipment can be shipped out by trucks, UPS, FDX, or USPS, whichever is available and safe. In that case, the shipping fee will be added on the invoice. The total amount of the shipment, including freight charge, should be paid, before the shipment go out.
- For the unpaid goods, All About Apparel has right to liquidate the items, to recover the loss from the production. If there is no attempt of payment & pick up, for the finished goods, within 2 weeks from the scheduled ship date, All About Apparel will find a way to sell them out ASAP. And if the recovered amount from the sale is lower than the total amount of the invoice, the difference of the amount should be paid by the customer. If the problems can’t be resolved within 2 months from the estimated ship date, the case could be sent to the MD district court for the resolution.
Return:
- No ‘custom made products’ or ‘personalized products that contain image/logo/letter of the customers’ can be returned. Please make sure about the orders & personalization, before the productions are started. After the production started, no change, edit or cancel is allowed.
- For any defectives, it should be notified to us, within 4 weeks from the shipping date. No return will be allowed after the 4 weeks.
- No return will be allowed, without getting ‘return #’ from out sales dept.
- No return will be allowed for any ‘used’, ‘washed’ or ‘worn’ products.
